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Frequently Asked Questions – Tours

Frequently Asked Questions – 1Papaya Collection of Tours


What distinguishes from other travel companies?

We let you experience the world, not just see it’s extensive global network of insiders and experts allows us to create the trip you’ve been dreaming about. Want to make sushi in Japan with a legendary chef? Go heli-skiing in Patagonia after a snowfall? How about jam with local musicians in Jamaica, or have an island in the South Pacific all to yourself? We can make it happen. We have the knowledge, relationships, and expertise similar to other leading brands in the industry. We use our expertise to create one-of-a-kind journeys and experiences that you will cherish for a lifetime.

In-depth Firsthand Destination Knowledge: We’ve been there!

Every travel suggestion we make is based on our personal experiences, and we continue to travel the world to ensure that our recommendations are accurate and inspired. We are discerning, well informed, and we welcome the opportunity to share our knowledge with you.

Personalized Service: We create trips that are perfect for you

We learn about your interests so we can create a customized itinerary that really inspires you. We can build a trip around any of your passions or desires, such as cooking, spas, biking, hiking, yoga, archeology, or volunteering, or just incorporate them into a larger journey.

20 Years of Experience: We are visionaries

Our founder’s dedicated his life to creating unique, luxury trips for travelers who want to experience the staggering and diverse beauty of the world, and he’s staffed the company with people who want to share the power and joy of travel as much as he does. You simply won’t find another company who knows the world as well, is as excited by it, and who will inspire you to see it so thoroughly.

Peace of Mind: We take care of you’s journeys are worry-free. We have expert local staff in every country who are always working behind-the-scenes so you can just focus on having a great time. Our local staff, along with the rest of the team, are available not just to ensure your happiness, but to ensure your safety and comfort as well. When you travel with us, you can feel confident knowing that if you encounter any sort of issue, we will immediately be there to assist you.

General Questions:

How does the planning process work?
You will work closely with one of our travel specialists to design the trip of your dreams. Our travel specialists are experts and have traveled extensively to stay up to date on our destinations, and they will offer plenty of advice and suggestions to make sure your trip is exactly right. They are passionate about travel and are dedicated to making sure that your travel experience exceeds your expectations. To give you the best possible trip, however, they must be aware of what you want, it is best to be as clear and honest as possible, so that they have all the information they need to plan the right itinerary. As in any relationship, communication is key: do not be afraid to ask questions and voice concerns or desires.

Can the sample journeys on your website be altered?
Our published tours are intended to serve as a “starting point” for the trip you ultimately end up taking. These suggested itineraries are based on our own expertise and destination experience. While it’s fine to decide to take a trip exactly as it appears on our web site, most people prefer to work with one of our travel specialists to create an itinerary that meets their schedule, interests, and budget. Our staff is dedicated to working with you to ensure that the final itinerary is exactly what you want.

What are the departure dates for the tours on the website?
There are no set departure dates for trips because most tours are private, which means that you can depart on any day you wish. With very rare exception, every single trip on our website can depart on any day of the year. However, we do offer group tours and wellness retreats with set departure dates.

Does arrange group tours?
Yes, does offer group tours to most major destinations worldwide.

Is international airfare included in the cost on the website?
International airfare is not included in the cost on the website, but we do have an air specialist should you like assistance booking international airfare. (Please note that all regional flights and any other transportation during a trip will be included in the cost unless specified.)

What is included in the tour?
Our tours usually include all services from the moment your plane arrives at your destination, where the guide will be awaiting your arrival. All transfers, private touring, regional flights, accommodation, and visas are arranged. We generally arrange some, but not all, meals on the trip.

Why are all meals not included in the trip?
We understand that local cuisine is an important component of a trip. Everybody has different tastes and we have found that our clients enjoy the spontaneity of discovering restaurants on their own. As a result, we intentionally do not include all meals in the itinerary. We will usually include breakfast on most days and occasional lunches and dinners. Your final itinerary will indicate which meals are included on your customized tour. We always provide a list of restaurant recommendations in your destination, so you do have some guidance (if you want it) for where to take your meals, and we can make restaurant reservations ahead of time at your request. In addition, your guide will be happy to recommend restaurants if you ask. In addition, we encourage you to communicate all of your preferences, dietary restrictions, and culinary interests to your luxury travel specialist in advance so your local guide can provide current insider tips.

Will I have the same guide throughout my trip?
We use knowledgeable local guides who are residents of the area they are showing you. They are experts and can be trusted to give you the best experience possible. They know where to take you for the best view, which restaurants to recommend, and what time to visit a popular attraction to avoid the crowds. Because we use local guides, you will usually have a new guide for each city or region. Though your guide may change, the quality of the touring will be consistent, and you can count on the guides to always be friendly, professional, and knowledgeable. Guides are pleased to answer any and all questions!

Can an itinerary be designed that balances luxury and ‘off-the-beaten-track’ experiences?
“Off-the-beaten-track” means different things to different people, and there are a variety of ways to experience local culture. Whether you simply want to spend a day driving through the countryside or if you’re looking for something more rigorous—such as a remote trek in Bhutan or canoeing in Papua New Guinea—we will do our best to accommodate your interests and desired level of comfort.

Does work with travel agents? is a luxury travel agency and as such, we do not sell directly to other travel agencies. However, we are always delighted to share our knowledge, ideas or travel tips with other travel advisors.

Do you arrange my visas?
We are happy to arrange the necessary visas for your travel, but it is sometimes more efficient or necessary for clients to arrange them on their own or they are issued upon arrival. Please talk to your travel specialist and be sure you understand whether we will be obtaining your visa or if you are expected to obtain it on your own.


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